TRANSPARENCY CHALLENGE
PROVEN INTERVENTION TO BE DISTRIBUTED
A digital platform that enhances two-way communication in the healthcare sector between patients, service providers, and government institutions.
Learn more about the Transparency Challenge and how citizen reporting platforms can be used to hold government officials accountable and reduce corruption.
DISTRIBUTION MODEL INNOVATION
Afya Pamoja is a digital communication platform for the primary healthcare sector, which uses accessible technology to enhance two-way communication between patients, service providers and government institutions. As a patient arrives at the clinic they are prompted to register on Afya Pamoja through their mobile phone using USSD technology. After receiving services at the clinic, the patient will be prompted by Afya Pamoja to respond to <5 questions relating to their experience. For example, a patient seeking antenatal care may be asked to rate the quality of the service provided by responding to specific questions about their interaction with the care provider.
Afya Pamoja aggregates this digital data over time and across geographic areas to analyse how patient experience differs. Data is shared with partners in government and service providers, who can then make decisions on how to adjust service provision. This becomes a major lever for improving service quality and patient experience. Once this digital communication channel is established between Afya Pamoja and patients, government and service providers can use this as an outbound channel to directly reach patients. For example, a patient with a chronic condition who needs to return to the facility regularly, can receive a digital prompt via SMS.
This solution is based on evidence provided from research which indicates that improving data, communication and strengthening systems of accountability within primary healthcare leads to enhanced citizen experience and healthcare outcomes.
PILOT AND SCALING GOALS
Partner with 3-5 primary healthcare facilities in the first three months
1,000 citizen engagements in the first three months
Operate within 100 primary healthcare facilities by end of year 2
500,000 citizen engagements by end of year 2
Expand into two additional countries and/or sectors by end of year 5
FOUNDING TEAM
Simon DeBere - Co-founder
Robert Smith - Co-founder