TRANSPARENCY CHALLENGE; ECUADOR
PROVEN INTERVENTION TO BE DISTRIBUTED
A crowd-sourced platform that allows people to rate government services.
Learn more about the Transparency Challenge and how citizen reporting platforms can be used to hold government officials accountable and reduce corruption.
DISTRIBUTION MODEL INNOVATION
Rimay is a crowd-sourced review platform that allows citizens to rate public services, report irregularities and provide feedback for improvement. It will target all levels of services provided directly by the government or through partnership with private institutions. In order to create buy-in from citizens and authorities, Rimay would first seek to establish its services for local governments headed by mostly progressive, transparent bureaucracies. The pilot will take place at the municipal level in the city of Quito, Ecuador, initially focusing on assessing the improvement of public transportation services as a result of recent changes in policy. As use of the platform grows, the services available for rating and reporting will increase.
At the end of the second year, Rimay expects to cover all major services availalbe in Quito and have a presence in four more cities in Ecuador. Successful implementation in Ecuador could further scale up the initiative to be replicated in other cities of Latin America and the developing world.
At its launch, Rimay will conduct a public awareness campaign highlighting the shared responsibility among citizens, municipal authorities, and transportation unions in improving the provision of taxi and bus services using banners and promoters at four main bus stations. Rimay seeks to receive an endorsement from the local municipality to have access to their public information channels and leverage this reach to access large numbers of users of the transportation system.
PILOT AND SCALING GOALS
- Technical platform is developed and tested during first three months
- Official approval from Quito municipality received during first three months
- Pilot is implemented in month 4
- 10,000 visits and 1,000 ratings received by month 6 after the pilot
- 50,000 visits and over 5,000 ratings received by year 2
Francisco Mejia - Executive Director